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Home > Terms and Conditions
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Terms and Conditions

Ordering

All orders are accepted and shipped strictly subject to these general terms and conditions. Orders may be placed via the website, e-mail or phone. Orders will be processed daily during our standard office hours:9:30 am to 5:30 pm BJT. Orders received after 3:00 pm needing additional packaging will be processed the following business day.


Pricing

All prices are listed in US dollars. Prices and product descriptions are subject to changes without notice. In cases where the selling prices have been changed, seller will contact buyer for approval prior to shipping the ordered products.


Shipping

All orders are shipped via Fedex/DHL/EMS/UPS/others. There will be a S&H fee of $80 applied to each delivery (for <1kg package; for >1kg package, please inquire). Special packing charges may be applied to specific products.


Buyer may request shipment by freight collect, if desired.


MOLBASE's products are subject to Chinese export laws, regulations and international agreements. Seller shall not be liable for any delay in delivery or failure to deliver due to any cause beyond Seller's reasonable control, including but not limited to, fire, flood, natural disaster, strike, labor dispute, war, terrorism, riots, governmental restrictions, delay in transportation, accident, or inability to obtain labor, material or supplies.


Return Policy

Some materials are not returnable to MOLBASE INC, including, but not limited to, custom or special order materials, leaking or damaged chemicals, items with missing or obliterated labels, refrigerated or frozen materials and opened materials. Returned shipments will not be accepted by Seller unless prior arrangements have been made. If it is necessary to return any materials, contact Seller's Customer Service Department to obtain a return authorization number.REQUESTS FOR RETURN AUTHORIZATION NUMBERS MUST BE MADE WITHIN 15 DAYSOF BUYER RECEIVING THE MATERIALS. A 15% restocking fee applies to any returns not resulting from sellers actions.


Payment

Accepted methods of payment are company checks and Electronic Funds Transfer (EFT) Visa, MasterCard, Paypal and AMEX are accepted.


Order Changes/Cancellations

No change or addition by Buyer of any term or condition of this contract or any of Seller's rights or remedies hereunder shall be binding on Seller, nor shall the order hereby acknowledged be changed or cancelled by Buyer unless approved in writing by authorized representative of MOLBASE, Inc. There are no representations, agreements, promises, or understandings between Buyer and Seller that are not expressed herein.


Claims for Lost or Damaged Shipments

Seller urges Buyer to inspect all packages immediately upon receipt and report any damage, shortage or defect to Seller's Customer Service Department as soon as possible. CLAIMS FOR ANY DISCREPANCIES MUST BE MADE WITHIN 15 DAYS OF BUYER RECEIVING THE MATERIALS. All products are sold FOB Shanghai, China. Delivery of goods to the carrier at Seller's location or to other loading point shall constitute delivery to Buyer, and regardless of shipping terms, all risks of loss or damage in transit shall be borne by Buyer. Should Buyer need assistance in filing a claim, please call Seller's Customer Service Department.


Technical Service

At Buyer's request, Seller may furnish technical assistance and information with respect to products sold. Unless otherwise agreed in writing, all such technical assistance and information will be provided without any representation or warranty and Buyer, as the user, assumes sole responsibility for results obtained in relying on this information. SELLER MAKES NO WARRANTIES OF ANY KIND OR NATURE WITH RESPECT TO TECHNICAL ASSISTANCE OR INFORMATION PROVIDED; INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Any suggestions by Seller regarding use, application, or suitability of the products shall not be construed as an express or implied warranty. Seller strives to keep all technical discussions confidential, however, Seller makes NO guarantee that such discussion or information will remain confidential.


Toxic Substance Control Act (TSCA)

Seller does not warrant that its products are listed in the chemical substances inventory under the Toxic Substances Control Act (TSCA). The Buyer represents and warrants that the use of products purchased from Seller will be in full compliance with the act and its regulations.


Limited Warranties

The information included in this catalog has been obtained from normally reliable and dependable sources and is correct to the best of Seller's knowledge; however, Seller does not make any guarantee of such information. Seller warrants title as provided in the Uniform Commercial Code. Seller makes no other representations or warranty of any kind, express or implied, as to merchantability, fitness for particular purpose, or any other matter with respect to seller's products, whether used alone or in connection with any other substance.